Profiles

Shelly joined the PSI family in 2006 where her drive and commitment have helped her become a top performer.   Her expert navigation of governmental programs has led her to focus on non-profit entities where she is a skilled advocate helping organizations use the power of technology to create greater efficiency and drive down costs.  She came to PSI with an extensive background in technology spanning from Unix and thin client in the late 90’s to the current environment of off premise cloud applications. She has a breath and depth of experience that uniquely positions her to find the best achievable solution enabling customers to exceed their organizational goals.

Her enthusiasm flows into her personal life as well, where she employs the same zeal and innovation while serving as a coordinator in her church and participating in community outreach.  Shelly is married with 4 children and is blessed with a large family who all live relatively locally (continental United States).  She enjoys week long annual reunions held while camping at the beach as well as living in a rural (yes they actually have those in Southern California) town best know for their hitching posts and horse trails.

Velvet Anderson joined PSI at the beginning of 2012 to assist with our pre-sales demand of bill copy extractions, price quotes, proposals & contracts. She comes to us with 20+ years in accounting mostly in the construction field. Velvet was born & raised in Hawaii/Oahu. She is crazy about Hawaiian food and beaches!

She also loves to ride the dunes in Glamis! She is a proud mother of two successful sons: one who is happily married and lives in Northern California and who recently gave Velvet her first grandson, Kuane, who is just over 1 year old.

Jenny has 20+ years in the telecom industry and specializes in the area of Order Processing, which means acting as a liaison between telecommunications Carriers and Vendors on your behalf throughout the scheduling of each Project installation milestone. This is a vital process in ensuring overall success towards a smooth installation or transition of telephony/Internet services. Jenny’s passion is traveling internationally as much as possible.

Dani has been with PSI since late 2012, she is PSI’s billing resolution specialist. She gracefully handles one of the most frustrated and hated parts of the industry, billing questions and disputes. Prior to working at PSI she spent 8 years working at Best Buy in customer service, and as the Operations manager. In her spare time she loves to spend time with my husband and their little boy, going to the beach, hiking, or just hanging out at home watching Dodgers games. She is an avid baseball lover and huge Dodgers fan, I have a passion for animals, and she loves to eat anything her husband cooks.

Over 15 years of professional experience in telecom industry, handling responsibilities in different areas: Operations, Sales Administration, Sales Support, Process Development, Project Management, Order Management, Billing among others. She loves spending time with my family and sports. She is a big supporter of staying healthy and busy and keeping a positive attitude even through challenging situations.

Blake came on board with PSI in January of 2010 and began his telecommunications career working in the provisioning department at PSI assisting customers voice and data installations. With a little experience, Blake moved into customer support working to resolve PSI’s customer trouble tickets. From customer care, Blake then moved into Pre-Sales and Agent Support. Here, Blake learned how to develop cost savings solutions and identify which opportunities would be best served by the best carrier for the customer. Cost analysis and bill review are tools that Blake continues to utilize and develop in his most current role at PSI as Account Manager. Blake is now engaged in working to support the customer base of PSI (moves, additions, changes, renewals, account and cost auditing).

Outside of the office, Blake enjoys fitness, health, cooking, art, film, and reading. Blake has been playing guitar for the last 28 years, and greatly enjoys writing and listening to nearly every kind of music.

He is supported by his loving wife and sons, Dani, Miles and Cohen.

Cindy Sue joined PSI in early 2012, she specializes in processing new orders. She is a detail oriented Project Management Professional who strives for excellence and brings over 30 years of experience to us in the area of Telecommunications. She has a long history of programming and installing Nortel & Avaya phone systems and is now our resident certified on Star2Star provisioner.

When not at work, you will find her either volunteering or cheering.  She very involved at her church and volunteers for a number of ministries and activities throughout the week and on weekends.  She loves to spend time with her family, which is not easy these days as all her kids are adults now.  Cindy has two sons, one with a girlfriend that has been a big part of her family for a very long time.  Our Family Christmas gift is season tickets for the 5 of us for the LA Galaxy; our local MLS Soccer team.  They attend all of the home games (including tailgating prior to the games) and they get together to watch most away games as well.

Derrick Martine has been in telecommunication/Technology sales since 1996 working for a number of  CLEC’s performing in direct sales and consulting capacities.  Derrick is also a licensed Insurance Broker with wide reaching business acumen.  Derrick’s extensive network of business professions throughout the United States and abroad have consistently help him deliver a broad spectrum of business solutions for his clients and prospects alike.  Derrick is known for delivering multiple layered solutions to clients looking for a business partner with a solution rather than a salesperson with a quota to meet.

Derrick is a resident of San Diego, CA where he a loving Father and Husband.  He enjoys the outdoor life and doing just about any task that will help keep him physically and mentally fit.

Kathy joined PSI in 2011. She is a detail oriented Customer Service and Project Management Professional who strives for excellence.   She has over twenty years of experience in Telecommunications as an Installation Supervisor and System Design Specialist for business PBX phone systems.  She is committed to her Customers’ (external and internal) complete satisfaction.  At PSI Network, Kathy acts as a liaison between customers, carriers and vendors for trouble ticket resolution, escalations, MACD support and Major Account Project Management.  She is married 10 years, has four children and four grandchildren.  For relaxation she enjoys walking, biking, gardening and RV traveling with family and friends.

Roshelle “Ro” has been with PSI Network since 1994, she was the first of two employees of PSI Network;   and she has performed various roles within the company throughout the years. Ro is an Executive Assistant to Steve Olsen President of PSI Network, and to Tom Sprinkle Vice President of Sales.

Ro also heads up the Pre-sales department with her sister Velvet by her side as her assistant. Ro acts as an internal liaison for our sales & sub agent teams and our various carrier providers. Ro’s pre-sales team will work to provide you with different carrier options, solutions as well as network cost analysis and carrier contracts. She is also in charge of new order implementation within our internal RPM database for Provisioning tracking and installations.

Ro is also PSI’s Executive Event Coordinator, as she has coordinated PSI’s Presidents club trip to Hawaii since 2004, as well as several other Holiday & Birthday gatherings.

Ro is from a Hawaiian decent; she was born in 1971 and raised in a small town off the coast of So. Cal. called San Clemente, which is best known for the awesome surf and best climate in the county. Although no longer much of a surfer, she still love swimming in the ocean, boogie boarding and body surfing with my daughter Nikohl. Together they love visiting Hawaii as it gives her an opportunity to learn and teach her daughter about our roots and family heritage.